FAQs

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Delivery typically takes 7–15 business days for the USA

How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can also visit our Track Order page anytime.

Products

What sizes does the Little Man Lamp come in?
The Little Man Lamp measures 12×15.5cm (4.72×6.10in) and is available in Red, Blue, Pink, and Green.

How does the Jellyfish Lamp work?
The Jellyfish Lamp is voice-controlled with 17 RGB color options and 12 multi-color LEDs. It has a built-in 1000mAh rechargeable battery that lasts up to 3 hours per charge.

Are the lamps safe to use overnight?
Yes, both lamps are designed for safe, low-heat decorative use. We recommend following the included instructions for best results.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Visit our Return Policy page for full details.

My item arrived damaged — what do I do?
We're sorry to hear that! Please email us at lumiq.ltd@gmail.com with a photo and your order number and we'll make it right.

Still have questions?

Reach out to us at lumiq.ltd@gmail.com — we typically respond within 1–2 business days.